Accessibility: iSTRONG EAP is easily accessible to all employees, offering multiple channels for engagement, including hotline, voice call and video call, chat, application, and in-person consultations. This ensures that employees can seek help in a manner that suits their needs and preferences.

Confidentiality: The foundation of EAPs is built on trust, underpinned by stringent confidentiality protocols. Employees must feel secure in the knowledge that their interactions with the EAP will remain private, encouraging utilization of the services offered.

Comprehensiveness: A well-rounded EAP addresses a wide array of issues, from mental health and stress management to legal and financial counseling. This diversity ensures that the program meets the varied needs of the workforce.

Awareness and Education: For EAPs to be effective, employees must be aware of the program and understand how to access it. iSTRONG provide regular communication via PR materials, online how-to sessions, monthly webinars, and training sessions can enhance visibility and demystify the process of seeking assistance.

Highly Experienced Counselors: We ensure the success of our EAP program by employing a team of highly experienced counselors. While a degree and knowledge are essential, iSTRONG recognizes that real-world experience is equally important for helping clients find solutions. Therefore, all our psychologists and therapists have at least 5-10 years of experience in this specialized field.